Spike in complaints tests UP power department’s vertical service delivery system | Hindustan Times

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The power department’s newly introduced vertical service delivery system is seeing a mixed response in Lucknow. (For representation)

Spike in complaints tests UP power department’s vertical service delivery system

The Uttar Pradesh power department's new vertical service delivery system is receiving mixed reviews in Lucknow, with rising consumer complaints despite claims of efficiency and transparency. Officials reported quick resolutions, yet significant backlogs persist, particularly in solar-related issues. Launched to improve services, the system must address systemic concerns to restore consumer trust.

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