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The government aims to bring AI and machine-learning tools into post-litigation proceedings to ease hearings

Nov 08, 05:40 AM IST 2 min read

The government intends to amend the Consumer Protection Act, 2019, to expedite justice by integrating technologies like Artificial Intelligence and machine learning into the consumer court system. This initiative aims to reduce the backlog of nearly 600,000 pending cases and enhance the efficiency of consumer dispute resolution. Increasing digital complaint registrations highlight the urgency for technological advancements in consumer justice.

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