Banks can’t impose charges on customers who reported fraud transaction: Delhi HC | Hindustan Times
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Fri, Nov 28, 2025
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The Delhi high court. (File)

Banks can’t impose charges on customers who reported fraud transaction: Delhi HC

The Delhi High Court ruled that banks cannot charge late fees or interest on unresolved fraudulent credit card transactions, emphasizing customer rights. The case involved Sarwar Raza, who faced demands for a transaction he did not authorize. The court ordered Citibank to restore Raza's CIBIL score and imposed a ₹1 lakh penalty on the bank, urging reforms in the RBI's complaint-handling process.

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