Facing too many 911 calls, US cities are turning to AI for help and it’s already making a difference | Hindustan Times
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Thu, Nov 06, 2025
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A new AI phone tool helps handle non-urgent 911 calls, giving emergency operators more time to focus on real crises.

Facing too many 911 calls, US cities are turning to AI for help and it’s already making a difference

AI-powered voice assistant Aurelian is helping 911 dispatch centers by handling non-emergency calls like noise complaints and lost items. Processing 75% of routine inquiries, it frees up human dispatchers to focus on critical emergencies, addressing staffing shortages.

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