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Developers attend a meeting inside pods at the office of AI startup LimeChat in Bengaluru.

Oct 16, 05:42 AM IST 2 min read

Haptik and other AI chatbot startups in India report significant growth, claiming their technology can cut support costs by 30% while enhancing customer interactions. Despite the shift towards AI, challenges remain, as many consumers still prefer human support. The market is projected to grow substantially, but job insecurity is rising amid automation, with companies laying off workers in favor of AI solutions.

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